Terms of service

Terms of Service – MustScent

By accessing and using the MustScent website, you agree to comply with the following terms and conditions.

1. General

MustScent provides decanted fragrances from authentic, original bottles. We are an independent retailer and are not affiliated with, endorsed by, or sponsored by any fragrance brands.

By using this website, you confirm that you are at least the age of majority in your province or have permission from a legal guardian.


2. Products & Accuracy

We strive to ensure all product descriptions and details are accurate. However:

  • Slight variations may occur due to the decanting process
  • Packaging (decant bottles) may differ from images shown

3. Pricing & Availability

  • All prices are listed in CAD and are subject to change without notice
  • We reserve the right to modify or discontinue any product at any time
  • Products are subject to availability

4. Orders

We reserve the right to:

  • Refuse or cancel any order at our discretion
  • Limit quantities per customer
  • Cancel orders suspected of fraud or unauthorized activity

If your order is canceled, you will be notified and refunded if applicable.


5. Shipping

Orders are processed within 2 to 7 business days. Delivery times may vary depending on your location and the shipping carrier.

MustScent is not responsible for delays caused by shipping carriers or external factors beyond our control.


6. Returns & Refunds

All sales are final due to hygiene reasons.
Please refer to our Return & Refund Policy for full details regarding damaged or incorrect items.


7. Use of Products

All products are for personal use only.
MustScent is not responsible for:

  • Misuse of products
  • Allergic reactions (we recommend testing before full use)

8. Intellectual Property

All content on this website, including text, branding, logos, and images, is the property of MustScent and may not be copied, reproduced, or used without permission.


9. Limitation of Liability

MustScent shall not be held liable for any damages resulting from:

  • The use or inability to use our products
  • Delays in shipping or delivery
  • Any indirect or incidental damages

10. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Continued use of the website means you accept any changes.


11. Contact Information

For any questions regarding these Terms, please contact us at: 

contact@mustscent.com